FAQ - Frequently Asked Questions
Welcome to our FAQ section! Here you'll find answers to the most commonly asked questions about Uncle Jaq Cruise. If you have any other queries, feel free to contact our support team.
1. Booking & Reservation
How can I book a cruise ticket?
You can book tickets through our official website, mobile app, or authorized travel agents.
Can I modify or cancel my booking?
Yes, modifications and cancellations are possible as per our cancellation policy. Additional charges may apply.
Do you offer group discounts?
Yes! We offer special discounts for groups of 10 or more. Contact our sales team for more details.
2. Check-in & Boarding
When should I check in for my cruise?
Check-in begins 3 hours before departure and closes 1 hour before sailing. We recommend arriving early.
What documents do I need to board the cruise?
You must carry a valid government-issued ID, passport (for international cruises), and your booking confirmation.
Can I bring my own food and drinks onboard?
Outside food and beverages are not allowed. However, we have a variety of dining options onboard.
3. Luggage & Packing
How much luggage can I bring?
Each passenger is allowed one checked bag (up to 50 lbs) and one carry-on bag. Extra baggage fees apply for additional items.
Are there any restricted items?
Yes, prohibited items include weapons, flammable materials, illegal drugs, and drones. Please check our baggage policy for details.
Can I bring my pet onboard?
Only registered service animals are permitted onboard. No pets are allowed.
4. Onboard Experience
What activities are available on the cruise?
We offer swimming pools, theaters, live shows, casinos, kids' clubs, and more. Check our entertainment schedule for details.
Are there dining options for people with dietary restrictions?
Yes, we offer vegetarian, vegan, gluten-free, and other special meal options. Please inform us in advance.
Is Wi-Fi available on the ship?
Yes, Wi-Fi packages are available for purchase. However, speed may vary based on location.
5. Health & Safety
What medical facilities are available onboard?
We have a fully-equipped medical center with trained professionals available 24/7.
What happens in case of an emergency?
We have emergency procedures, lifeboats, and trained staff to handle all situations. A safety drill is conducted at the beginning of every trip.
Do I need travel insurance?
We highly recommend purchasing travel insurance to cover medical emergencies, trip cancellations, or lost baggage.
6. Shore Excursions
How can I book shore excursions?
Excursions can be booked before departure or onboard at our Excursion Desk.
Can I explore ports on my own?
Yes, but you must return to the ship before the designated departure time. The cruise is not responsible for late passengers.
7. Payment & Billing
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and digital wallets. Cash payments are accepted onboard.
Are there any additional charges onboard?
Yes, additional charges may apply for specialty dining, Wi-Fi, spa treatments, and shore excursions.
Is tipping required?
Gratuities are included in your bill, but additional tips for excellent service are appreciated.
8. Disembarkation & Return
What is the disembarkation process?
Passengers must follow the scheduled disembarkation procedures. Luggage will be collected the night before arrival.
What if I lose something onboard?
Lost items can be reported to our Guest Services Desk. Unclaimed items are held for 30 days.
9. Special Assistance
Do you offer assistance for passengers with disabilities?
Yes, we have wheelchair-accessible cabins and facilities. Please inform us in advance if you need assistance.
Can I request a special celebration onboard?
Absolutely! We offer packages for birthdays, anniversaries, and special events.
10. Contact Us
If you have any other questions, feel free to contact us:
Uncle Jaq Cruise
Email: support@unclejaqcruise.com
Phone: +1 (555) 123-4567
Address: 123 Ocean Drive, Miami, FL 33139, USA