Policy

Welcome to Uncle Jaq Cruise! Our policies ensure a smooth, safe, and enjoyable experience for all passengers and crew members. Please read the following guidelines carefully before boarding.

1. Booking & Reservation Policy

To ensure a hassle-free booking experience, we follow these guidelines:

• All bookings must be made through our official website or authorized agents.
• Passengers must provide valid identification at the time of booking.
• Tickets are non-transferable and must match the passenger's ID.
• Full payment is required to confirm a reservation.
• Cancellation policies apply as per our refund guidelines.

2. Check-In & Boarding Policy

Passengers must adhere to the following check-in and boarding procedures:

• Check-in begins 3 hours before departure and closes 1 hour prior.
• All passengers must present valid travel documents and cruise tickets.
• Baggage will be screened for security purposes.
• Late arrivals may be denied boarding without a refund.

3. Baggage Policy

Each passenger is allowed a limited amount of baggage:

• Checked baggage must not exceed 50 lbs per person.
• Carry-on baggage should fit in the overhead or under-seat compartments.
• Prohibited items include explosives, flammable liquids, and weapons.
• Valuables should be kept in the onboard safe.

4. Safety & Security Policy

For everyone's safety, the following rules apply:

• All passengers must attend the mandatory safety drill.
• Emergency exits and lifeboats must remain accessible at all times.
• Firearms and illegal substances are strictly prohibited.
• Security personnel may conduct random baggage checks.
• Suspicious activity should be reported to crew members immediately.

5. Health & Medical Policy

For a safe voyage, the following health guidelines must be followed:

• Passengers with contagious illnesses may be denied boarding.
• A medical center is available onboard for minor medical issues.
• Passengers requiring special medical assistance must inform us in advance.
• Medical insurance is recommended for international travelers.

6. Cabin & Accommodation Policy

All passengers must maintain cleanliness and respect others' privacy:

• No smoking inside cabins. Smoking is only allowed in designated areas.
• Cabin occupancy must not exceed the assigned limit.
• Loud music and disruptive behavior are prohibited after 10 PM.
• Damages to cabin property will result in penalties.

7. Dining & Beverage Policy

We maintain high standards for food and beverage services:

• Dining hours must be followed as per the schedule.
• Outside food and drinks are not permitted onboard.
• Alcohol is served only to passengers above the legal drinking age.
• Drunken behavior may lead to restricted access to certain areas.

8. Entertainment & Activities Policy

Passengers can enjoy various entertainment options with these guidelines:

• Participation in onboard activities is voluntary.
• Some events may require prior registration or additional charges.
• Children under 12 must be accompanied by an adult at all times.
• Passengers must follow dress codes for formal events.

9. Child & Minor Policy

To ensure child safety, the following rules apply:

• Children under 18 must be accompanied by a parent or guardian.
• Minors are not allowed in certain areas, such as casinos.
• Childcare services are available upon request.
• Parents must ensure their children follow onboard rules.

10. Internet & Communication Policy

Stay connected while onboard with our communication services:

• Wi-Fi is available but may have limited bandwidth.
• Satellite phone services are available at an additional cost.
• Passengers should refrain from using loudspeakers in public areas.

11. Shore Excursion Policy

Guidelines for passengers taking part in shore excursions:

• Excursions must be booked through the cruise service desk.
• Passengers must return to the ship before the designated time.
• The cruise is not responsible for personal injuries during excursions.
• Excursion fees are non-refundable.

12. Pet & Service Animal Policy

For the safety and comfort of all guests, the following rules apply:

• Only registered service animals are allowed onboard.
• Pets must be kept in designated pet-friendly areas.
• Owners are responsible for cleaning up after their pets.

13. Lost & Found Policy

If you lose an item onboard, follow these steps:

• Report lost items to the guest services desk.
• Unclaimed items will be held for up to 30 days.
• The cruise is not responsible for lost or stolen valuables.

14. Code of Conduct Policy

Passengers must follow these behavioral guidelines:

• Respect fellow passengers and crew members.
• Harassment, violence, or disruptive behavior will not be tolerated.
• Failure to comply with rules may result in disembarkation without a refund.

15. Contact Information

For any inquiries or assistance, contact:

Uncle Jaq Cruise

Email: support@unclejaqcruise.com

Phone: +1 (555) 123-4567

Address: 123 Ocean Drive, Miami, FL 33139, USA